Chatbots are artificial intelligence-powered programs designed to interact with users through text or voice conversations. They can answer questions, provide recommendations, assist with tasks, and even mimic human-like conversations. The primary goal of a chatbot is to enhance user experience by providing quick and efficient responses without the need for direct human intervention.
There are two main types of chatbots: rule-based and AI-powered.
Rule-based chatbots operate on predefined scripts and respond based on set rules. These bots are useful for simple tasks, such as answering frequently asked questions, guiding users through a website, or handling basic customer support queries.
AI-powered chatbots use machine learning (ML) and natural language processing (NLP) to understand, learn, and adapt to user input over time. They can handle complex conversations, recognize different languages, and improve their responses through continuous learning.
Chatbots are widely used in various industries, including customer service, e-commerce, healthcare, education, and finance. With AI advancements, modern chatbots are becoming more intelligent, capable of engaging in meaningful discussions and providing personalized recommendations.
